Refund policy
Thank you for shopping with us. We take utmost care in packaging our fragile items (such as resin wall decor) securely in multi-layer shockproof boxes to ensure they reach you safely.
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Order Cancellations You can cancel your order anytime before it has been dispatched from our fulfillment center. Once the order is shipped, it cannot be canceled. To request a cancellation, contact our support team immediately via email or WhatsApp.
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Returns & Replacements Due to the delicate nature of our decorative art pieces, we only accept returns or provide free replacements in the rare event that you receive a damaged, defective, or incorrect product.
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You must provide an unedited unboxing video showing the outer packaging and the opened box clearly highlighting the damage.
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The damage claim must be raised within 48 hours of delivery by contacting our support team.
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Refund Process Once your return/replacement claim is verified and approved:
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For prepaid orders, approved refunds will be credited back to your original payment method or bank account within 5-7 business days.
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For COD orders, we will collect your bank account details or UPI ID to process the refund securely.
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Non-Returnable Situations Refunds or returns will not be processed if:
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The product is damaged due to mishandling or incorrect installation by the customer.
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An unboxing video proof is not provided upon reporting a damage.