Shipping and delivery policy

Last Updated:11-10-2-26

Thank you for shopping with Pendoramart . We are dedicated to providing you with a smooth and reliable shopping experience from the moment you place your order to the time it arrives at your doorstep. Please read our Shipping Policy below to understand how we handle shipping and delivery.

1. Order Processing Time

All orders are typically processed within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
Once your order has been packed and dispatched, you will receive a shipping confirmation email containing your tracking information.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Standard Domestic Shipping: 3–7 business days
Express Shipping (if applicable): 2–4 business days
International Shipping (if applicable): not applicable

Please note: Delivery times are estimates and start from the date of dispatch rather than the date of order placement. Delays may occasionally occur due to high order volumes, postal service issues, or unforeseen circumstances.

3. Free Shipping

We may offer free shipping promotions on qualifying orders. If applicable, free shipping thresholds will be automatically applied at checkout when your order total meets the specified minimum amount.

4. Order Tracking

Once your order has shipped, a tracking number will be provided in your dispatch confirmation email. You can use this tracking number to monitor your shipment's progress. Please allow up to 24–48 hours for the tracking portal to activate and update after receiving the link.

5. Customs, Duties, and Taxes (For International Orders)

If you are ordering from outside our primary shipping region:

Any customs duties, import taxes, or clearance fees imposed by the destination country are the sole responsibility of the customer.
Pendoramart has no control over these charges and cannot predict what they might be. Please check with your local customs office before placing an international order.

6. Incorrect or Incomplete Address

Customers are entirely responsible for providing an accurate and complete shipping address at checkout.
If a package is returned to us due to an incorrect, incomplete, or undeliverable address provided by the customer, you will be responsible for any additional shipping fees required to resend the package.

7. Delayed or Lost Packages

While we partner with reliable courier services to ensure timely delivery, external factors (such as extreme weather, natural disasters, courier backlogs, or local strikes) can occasionally cause delays.

If your tracking indicates that your package has been delivered, but you have not received it, or if it has been stuck in transit past the expected delivery window, please check with your local delivery office or neighbor first.
For further assistance, contact us, and we will work with the carrier to investigate the issue.